f888's Privacy Policy

Introduction & Scope

f888 is a trusted online gaming platform operating for users in Bangladesh. This privacy policy ("Policy") applies to every person who uses f888's website, applications, and related services (collectively, the "Platform").

This Policy sets out what personal information f888 collects, the purposes for which it is used, when it may be shared with third parties, and the measures we take to keep your information secure.

By creating an account and using the Platform, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please stop using the Platform. We also encourage you to read our Terms & Conditions.

Data Collection

f888 collects several types of information to run its services smoothly. Details are outlined below:

2.1 Information You Provide Directly

This includes information you voluntarily give during account registration and use:

• Full name, date of birth, and national ID or passport number (for age and identity verification)
• Mobile number and email address
• Financial transaction details — bKash, Nagad, Rocket, or Upay account numbers
• Information provided when contacting customer support
• Information submitted through voluntary surveys or feedback forms

2.2 Automatically Collected Information

The following information is recorded automatically when you use the Platform:

• IP address and device type
• Browser type, version, and operating system
• Login time, session activity, and page view logs
• Betting and gaming activity history
• Information collected via cookies and similar technologies (see Section 5)

2.3 Information Received from Third Parties

In some cases we may receive information from legitimate third parties, such as payment processors or fraud prevention service providers. This information is used solely to verify your identity and transactions.

Use of Data

f888 uses the collected information for the following purposes:

• Account management: To create, verify, and secure your account.
• Identity verification: To confirm that only users aged 21 or above are using the Platform.
• Financial transactions: To process deposits and withdrawals and to prevent fraud.
• Customer support: To respond to your questions, complaints, and assistance requests.
• Platform improvement: To review user experience and improve service quality.
• Security: To detect and prevent suspicious activity.
• Legal compliance: To comply with applicable laws and regulations.
• Communications: To send important Platform updates, security alerts, and account-related notifications.
• Responsible gaming: To monitor your gaming behaviour and provide support where needed.

Sharing Data with Third Parties

f888 may share your personal information with third parties in limited circumstances and under strict confidentiality agreements:

4.1 Payment Processors

Information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment service providers. This information is used solely for processing transactions.

4.2 Technology Service Providers

Necessary information may be shared with trusted partners who provide the technology infrastructure for operating our Platform. All partners operate under strict confidentiality agreements.

4.3 Legal Requirements

f888 may be legally required to disclose information in response to court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

4.4 Fraud Prevention

Necessary information may be shared with specialist security organisations to ensure Platform safety and to prevent fraud, money laundering, or other unlawful activity.

Cookies & Tracking Technologies

The f888 Platform uses cookies and similar technologies. Cookies are small data files stored on your device.

5.1 Types of Cookies We Use

• Essential cookies: Required for the Platform's core functions (login sessions, security). Without these, the Platform will not work properly.
• Functional cookies: Used to remember your preferences and settings, such as language preference and session restoration.
• Analytics cookies: Used to understand how users interact with the Platform. This information is not personally identifiable.

5.2 Cookie Controls

You can block or delete cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the Platform.

Data Security

f888 treats the security of your personal information as a top priority. We apply industry-standard technical and organisational measures:

• SSL encryption: All data transfers are encrypted using SSL (Secure Sockets Layer) technology.
• Data encryption: Sensitive stored information (passwords, financial data) is held in encrypted form.
• Access controls: Only authorised personnel can access the relevant information.
• Security reviews: Regular security audits and vulnerability assessments are conducted.
• Cyber threat monitoring: An active security monitoring system is maintained around the clock.
• Staff training: All our staff receive regular training on privacy and security.

Data Retention Period

f888 retains your personal information only for as long as necessary. The basis for determining the retention period:

• Active account: All necessary information is retained for as long as your account remains active.
• After account closure: Information required to fulfil legal obligations and resolve potential disputes is retained for a specified period.
• Transaction records: Financial transaction records may be retained for an extended period in accordance with applicable law.
• Analytics data: Anonymised data from which user identities have been removed may be retained for an extended period for service improvement purposes.

Once the need has passed, f888 securely deletes or anonymises the relevant information.

User Rights

As a user of the f888 Platform, you have the following rights regarding your own information:

• Right to access: You have the right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances you may request that your information be deleted. However, it may not be possible to delete all information due to legal obligations.
• Right to object: The right to object to your information being used for specific purposes.
• Data portability: The right to receive a copy of your information in a structured, commonly used, and machine-readable format.
• Withdrawal from marketing communications: The right to stop receiving promotional messages at any time.

To exercise any of the above rights, contact us at [email protected]. We will respond to your request within a reasonable time.

Protection of Minors

f888 is firmly committed to protecting minors. Our Platform is intended solely for users aged 21 and above.

We do not knowingly collect personal information from anyone under the age of 21. Age is verified at the time of account registration. If it is later found that a user is a minor, their account will be closed immediately and any collected information will be deleted.

If you believe a minor is using our Platform, please notify us at [email protected]. To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes

f888 may update this privacy policy from time to time. Changes will be published on this page. For significant changes, we will send a notification to your registered mobile number or email address.

Continued use of the Platform after a policy change will be considered acceptance of the updated policy. We therefore encourage you to review this page regularly.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, we are ready to address them.

After receiving your privacy request, f888 will try to respond within a reasonable time. If you are not satisfied with our response, you may contact the relevant data protection authority in your country.

To learn more about f888, visit our About Us page, or visit our FAQ page for answers to common questions.